Online gaming is meant to be enjoyable entertainment. PG99 provides tools and guidance to help every Filipino player stay in control — of their time, their budget, and their wellbeing.
Responsible gaming means approaching online gaming as a form of entertainment — not as a way to earn income or solve financial problems. At PG99, we believe every player deserves access to tools and information that help them make informed decisions about how they play.
Online slots, live casino games, eBingo, and sports betting on platforms like PG99 are designed to be fun. The outcomes are random, and no strategy, system, or pattern can guarantee a win. Every session carries financial risk, and the house always has a mathematical edge over time. Understanding this is the first step toward playing responsibly.
Whether you are playing from Manila, Cebu, Davao, or anywhere else in the Philippines, the same principle applies: set your limits before you start, stick to them, and treat any winnings as a bonus — not an expectation.
PG99 is strictly for players aged 21 and above. This is a firm policy with no exceptions. Age verification is carried out during the KYC process that is required before your first withdrawal is released. Players who are found to be under 21 will have their accounts suspended immediately and any balances will be handled in accordance with PG99's terms.
If you are a parent or guardian, we encourage you to use device-level parental controls to prevent minors from accessing online gaming platforms. If you suspect that a minor has registered on PG99, please contact our support team right away.
21+ Rule: By creating a PG99 account, you confirm that you are at least 21 years of age. PG99 reserves the right to request identity verification at any time to confirm age and identity.
PG99 provides a set of account management tools designed to help players stay within their own boundaries. These tools are available through your account settings and can be adjusted at any time. Setting limits before you start a gaming session is one of the most effective ways to keep gaming enjoyable.
Problem gambling can develop gradually. It does not always look like what you might expect. These are some of the patterns that may suggest gambling is becoming a problem rather than entertainment:
Experiencing some of these signs does not mean you cannot get help. Recognising the pattern early makes it much easier to take action. PG99 encourages any player who identifies with these signs to use our self-management tools or seek external support.
Self-exclusion is a voluntary decision to stop using PG99 for a set period or indefinitely. It is one of the most direct and effective tools available for players who feel their gaming is becoming difficult to control.
When self-exclusion is active on your account:
To request self-exclusion, contact PG99 support using the email address displayed in the footer of this page. Please include your registered account details and your preferred exclusion period. Our team will process your request promptly.
Reinstating a self-excluded account requires a deliberate request and a cooling-off review period. We will not automatically reactivate accounts at the end of an exclusion period without your confirmed request.
These are straightforward habits that experienced players use to keep gaming enjoyable over the long term:
If you feel that gaming is causing difficulties in your life — financially, emotionally, or in your relationships — support is available. Asking for help is a sign of strength, not weakness.
PG99 support can assist with account-level actions like setting deposit limits, requesting a cooling-off period, or initiating self-exclusion. Contact us using the email address in the footer below.
For personal counselling and community support around gambling-related concerns, we recommend reaching out to mental health and community welfare services available in your area across the Philippines. Professional guidance from trained counsellors can make a significant difference, and many services are available at no cost.
Remember: gaming is entertainment. If it stops being fun, it is always okay to step away.
Our Commitment
We have built responsible gaming into the platform — not as an afterthought, but as a core part of the PG99 experience.
Cap your PHP deposits on a daily, weekly, or monthly basis. Once your set limit is reached, the platform prevents further deposits until the period resets — keeping your budget firmly in your hands.
It is easy to lose track of time during an engaging session. PG99's session reminders notify you when you have reached your preset play time, helping you make a conscious choice about whether to continue.
Your complete transaction and bet history is always available through your account. Reviewing your actual activity regularly is one of the most effective ways to stay aware of your gaming patterns.
Need a short break without committing to full self-exclusion? Request a cooling-off period on your account. During this time your login access is paused so you can step back and reassess without pressure.
If you need a longer break, PG99's self-exclusion tool lets you suspend your account for an extended period. No promotional messages, no login access — just the space you need to take care of yourself.
Every PG99 account undergoes identity and age verification as part of the KYC process. The 21+ rule is non-negotiable — it protects young people and maintains a safe environment for all players.
Quick Self-Check
Take a moment to honestly reflect on the following questions. If you answer "yes" to two or more, it may be worth using PG99's self-management tools or speaking to someone you trust.
Have you spent more on gaming this month than you originally planned?
Have you returned to play specifically to try to recover money you lost in a previous session?
Has gaming taken time away from work, studies, or people important to you?
Have you felt the need to hide how often or how much you are playing from family or friends?
Have you used money meant for essential expenses — rent, food, utilities — to fund gaming?
Do you feel restless, irritable, or anxious when you are not able to play?
Take Action
Set a deposit limit on your account
Log in to your PG99 account settings and configure a PHP deposit cap that fits your actual entertainment budget.
Enable session time reminders
Turn on session reminders so the platform alerts you after a defined playtime. Small nudges make a real difference.
Contact PG99 support for a break
Email us using the address in the footer to request a cooling-off period or self-exclusion. We will action your request promptly and without judgment.
Talk to someone you trust
A family member, close friend, or community counsellor can offer perspective and support. You do not have to navigate this on your own.
Common Questions
Play with Confidence
Register today and take advantage of PG99's full suite of responsible gaming tools. Set your limits, track your activity, and play at your own pace — safely and within your budget.
21+ only. Online gaming involves financial risk. No guaranteed wins. Please play responsibly.