PG99 Privacy Policy

1. Overview

PG99 ("we", "us", "the Platform") is committed to protecting the privacy of every registered player and website visitor. This Privacy Policy applies to all personal information collected through the PG99 website and any associated mobile-optimised interface or downloadable app.

By registering an account or using the PG99 platform, you acknowledge that you have read this Privacy Policy and understand how your personal data is handled. If you do not agree with how we collect or use your data, please do not register or continue to use the platform.

This policy applies to players accessing PG99 from the Philippines. All data processing is carried out in a manner consistent with applicable data privacy regulations.

2. Data We Collect

PG99 collects only the personal information necessary to operate the platform, verify player identity, process transactions, and maintain account security. The categories of data we collect include:

We do not collect sensitive data such as religious beliefs, political opinions, or health information. We do not collect credit card numbers or cryptocurrency wallet addresses, as these are not accepted payment methods on PG99.

3. How We Use Your Data

Your personal data is used strictly for the purposes listed below. PG99 does not use your data for unrelated commercial activities or share it for third-party marketing.

• Account creation and management — to set up and maintain your PG99 player account
• Identity and age verification — to confirm you meet the 21+ age requirement and verify your identity via OTP and KYC
• Payment processing — to facilitate PHP deposits via GCash, Maya, or local bank transfer, and to process withdrawal requests
• Security and fraud prevention — to detect suspicious activity, protect against unauthorised account access, and prevent financial crime
• Platform improvement — to analyse usage patterns and improve the player experience across the website and app
• Customer support — to respond to your queries, process complaints, and assist with account issues
• Responsible gaming compliance — to maintain bet history and session records that support self-management tools
• Legal and regulatory compliance — to meet obligations under applicable data privacy and anti-money laundering regulations

4. Legal Basis for Processing

PG99 processes your personal data on the following legal grounds:

• Contract performance — processing is necessary to fulfil the services you signed up for, including account access, deposits, gameplay, and withdrawals
• Legal obligation — certain data processing is required to comply with applicable laws, including identity verification and transaction record-keeping
• Legitimate interests — to protect the platform from fraud, maintain security, and improve services in ways that do not override your privacy rights
• Consent — where you have specifically agreed to the use of your data, such as for optional communications

You may withdraw consent where consent is the basis for processing. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

5. Data Sharing

PG99 does not sell your personal data to any third party. We may share your data with trusted service providers only where necessary to operate the platform:

• Payment processors — to facilitate PHP transactions through your chosen channel (GCash, Maya, or local bank transfer). These processors handle transaction data under their own privacy frameworks and security standards.
• Identity verification providers — to complete KYC checks before your first withdrawal is released
• Platform technology providers — cloud hosting, game engine providers, and security infrastructure partners who process data on our behalf under strict confidentiality agreements
• Regulatory and law enforcement authorities — where required by applicable law or a valid legal order

6. Data Retention

PG99 retains your personal data for as long as your account is active and for a defined period after account closure, as required by applicable law. Financial transaction records may be retained for a longer period to satisfy anti-money laundering obligations.

When data is no longer required for its original purpose and no legal retention obligation applies, PG99 will securely delete or anonymise it. You may request earlier deletion of your data subject to applicable legal constraints — see the Your Rights section below.

7. Security Measures

PG99 takes the security of your personal data seriously. We use a combination of technical and organisational measures to protect your information from unauthorised access, loss, or misuse:

• SSL/TLS encryption on all platform sessions and data transmissions
• OTP (one-time password) verification during registration and for sensitive account actions
• Access controls that restrict internal data access to authorised personnel only
• Activity monitoring to detect and respond to unusual login patterns or suspicious transactions
• Regular security reviews of platform infrastructure and data handling processes

While PG99 takes all reasonable steps to protect your data, no digital platform can guarantee absolute security. You are responsible for keeping your login credentials confidential. If you believe your account has been compromised, contact PG99 support immediately through the contact details in the footer.

8. Cookies

PG99 uses cookies and similar technologies to ensure the platform functions correctly, remember your session state, and understand how players interact with the site. Cookies do not contain your payment information or government ID details.

The main types of cookies used on PG99 include:

• Essential cookies — required for core platform functions such as login sessions and navigation. The platform cannot function correctly without these.
• Analytics cookies — used to collect anonymised data on page visits, session duration, and feature usage, helping PG99 improve the player experience
• Security cookies — help detect fraudulent sessions and protect against account takeover attempts

Most web browsers allow you to manage or disable cookies through browser settings. Disabling essential cookies may affect your ability to use the PG99 platform. Disabling analytics cookies will not affect gameplay or account access.

9. Your Rights

As a PG99 player, you have the following rights regarding your personal data:

• Right to access — you may request a copy of the personal data PG99 holds about you
• Right to correction — you may request correction of inaccurate or incomplete personal information
• Right to deletion — you may request deletion of your personal data, subject to legal retention obligations
• Right to object — you may object to processing based on legitimate interests
• Right to data portability — you may request your data in a structured, machine-readable format where technically applicable
• Right to withdraw consent — where processing is based on your consent, you may withdraw it at any time

10. Minors

PG99 is strictly for players aged 21 and above. We do not knowingly collect personal data from individuals under 21 years of age. If we become aware that a minor has registered an account, that account will be suspended immediately and any associated data will be deleted. If you believe a minor has accessed PG99, please contact support immediately.

11. Changes to This Policy

PG99 may update this Privacy Policy from time to time to reflect changes in platform operations, applicable law, or data handling practices. Material updates will be communicated to registered players via email or an in-platform notification. The "Last Updated" date at the top of this page will always reflect the most recent revision.

Continued use of the PG99 platform after a policy update takes effect constitutes acceptance of the revised Privacy Policy. We recommend reviewing this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please reach out to the PG99 support team using the email address shown in the footer of this page. Our team is available to assist with privacy queries and will respond to verified requests as promptly as possible.

For account security concerns or suspected unauthorised access, please contact support immediately so we can take action to protect your account.